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  1. Tickets - Customer

/tickets

post
https://www.mods-for-hesk.com/demo/api/index.php/v1/tickets

Creates a new ticket for a customer

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Response Statuses

201 - Ticket created
202 - Ticket received, but customer's email requires verification. Once the email is verified it will appear in the ticket system for staff to respond to.

Required Permissions: None

This endpoint DOES NOT require authentication

Body Params
string
required

The customer's name

string

The customer's email. Required if the helpdesk requires an email

int32
required

The category ID. Use the /categories endpoint to get a list of possible categories

int32

The priority level. Required if users can assign priority; however, users cannot assign a critical priority!

string

The ticket subject. Required if the helpdesk requires a subject

string

The ticket message. Required if the helpdesk requires a message

boolean
required

true if message contents should be parsed as HTML/rich text, false otherwise

location
array of floats

2-element array: [latitude, longitude]

location
suggestedArticles
array of int32s

Suggested knowledgebase article IDs

suggestedArticles
string

The user's user agent

screenResolution
array of int32s

2 element array: [screen width, screen height]

screenResolution
string
required

The user's language. Must be an active language in HESK

Responses

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Response
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application/json

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