Updates the basic information for an already existing ticket

Necessary Permissions: can_view_tickets, can_edit_tickets

400 Response Error Keys

A 400 response will result in possibly several error keys being returned in the message section. Consult the table below for what error key represents.

Key

Description

NO_NAME

The name is null or blank and a name is required

INVALID_OR_MISSING_EMAIL

There is no email and it is required, OR one of the email addresses are not valid

SUBJECT_REQUIRED

The subject is null or blank and a subject is required

MESSAGE_REQUIRED

The message is null or blank and a message is required

MISSING_LANGUAGE

The language is null or blank and the helpdesk supports multiple languages

Language