Retrieves all ticket statuses

Permissions Required: None

Response

Name

Datatype

Description

id

int

The status ID

textColor

string

The status color, in hex

defaultActions

array of string

array containing 0 or more of the following:

  • IsNewTicketStatus
  • IsCustomerReplyStatus
  • IsStaffReopenedStatus
  • IsClosed
  • IsClosedByClient
  • IsStaffClosedOption
  • LockedTicketStatus
  • IsAutocloseOption
  • IsDefaultStaffReplyStatus

closable

string

Determines whether or not status can close the ticket. Will be one of the following:

  • "yes"
  • "no"
  • "conly" -- customers only
  • "sonly" -- staff only

sort

int

The sort value if not using user-defined order. Statuses should be sorted from lowest value to highest.

localizedNames

associative array / map

List of languages to their display value

Language